Pick a set of destinations and use their ip address not the DNS address. On windows, for example, it is tracert.exe. Do your machines use the ISP supplied DNS server or have you configured it locally on your machine to something else? The ISP supplied DNS server usually has better caching (at the expense of being tracked by your ISP to your account).Įvery OS has something like trace route. Some of the problems you describe could be related to DNS address lookup. You should consider some non-browser tests. At the moment I'm back on my Spectrum cable modem, until I either figure out something to try to fix the problem, or until I've got my static IP which should remove one layer between me and the internet and possibly improve the situation. I've tried auto DNS and setting Google DNS in the Router.Īny help would be appreciated. And it's not the router, it's set to largely default settings other than a few reserved local IP/MAC pairings. Apparently it's just me (on every computer / device I own). If many people saw this, our local NextDoor would be busting up with complaints. I'm not sure what to call this sort of latency or how to test/document it so that the Metronet folks can look into it. I might go to a forum page and have it load instantly, then clicking on the next thread it might sit 25 seconds before loading the page in an instant once it starts. My Roku (hardwired, not wifi) won't let me into Hulu, somewhere along the way in it invariably fails. Some services don't connect successfully. But starting the data connections takes so much longer than with Spectrum. So, when data flows, it's lightning fast. Then BAM the test would run and it would jam at 850-950 Mbps down / 250ish up for the test. After pressing GO to run the test it will pause a bit, longer than I would see with Spectrum. If I go to a speed test site, say, it will take a while, 5-60 seconds, to load the page. It's this stop-start crap that's causing the problem. It might load in milliseconds, much faster than the Spectrum service, or it might hang, thinking about it, for 30 seconds before it either fully loads or loads part way, pauses, then finishes. I have internet if I open a browser it will eventually load my home page. My Asus AC86U router is hooked directly up to the ONT, and my main PC is hooked directly to the router. The VOIP phone service works fine, clear and doesn't cut out or anything. First, there's good strong light through the fiber to the optical network terminal (ONT) (like a cable modem, for fiber). Port forwarding (boo) wouldn't work either. Note, my static IP isn't assigned yet, so I'm just playing around with it so far my router-based VPN won't work since Metronet uses carrier level NAT (so, my IPv4 address isn't really mine, lots of people share it). I'm quite techie, but am out of my depth here. Here's the problem: there's some sort of latency that makes it completely unusable for anything, and I could use some help with understanding the terminology for the symptoms, and the potential causes, so that I can have a decent conversation with the Metronet techs to get them to understand what's going on. And even with an extra fee for a static IP it will be cheaper than Spectrum, at least for the 1 year price lock term. Still, if your service consistently gets speeds lower than what you pay for, consider moving to a provider that meets the minimum speeds they promise.I'm in the process of switching from Spectrum cable internet service (100Mbps down / 10 Mbps up) to Metronet's fiber internet service (1Gbps down/250 Mbps up). You don’t need to worry if your tested internet speeds run slower than your max speeds-that’s a common occurrence across all internet connections. Weather: Wind, rain, and snow have an especially bad effect on wireless connections, like fixed wireless and 5G home internet.Network overload: You could have too many devices signed onto your Wi-Fi at the same time.This used to be widely common on cable internet and is likely common now on 5G home internet.
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